Live Chat System
Good customer service starts with contact. The easier you make that contact, the happier your clients will be. Kenmore Design’s easy to use live chat system enables customers to reach you easily and instantly during the hours of your choosing, via your website or Trader’s Room portal.
The system provides the ability for you to create and manage live chat operators, chat departments, and languages. For better service, live chat operators will have the ability to view clients’ geographical location.
The live chat system will be deeply integrated into your Trader’s Room or website, giving your traders the confidence that there is always someone to talk to.
Live chat is included at no additional cost with your Trader’s Room, and is also available as a standalone service.
The Kenmore Design live chat system offers the following functionality:
For your traders: Initiate chats and select departments.
For your operators: Chat and transfer chats between agents, manage canned responses, and get desktop notifications.
For Trader’s Room administrators: Manage operators, departments, chat languages, and workflows.
In addition, our live chat system has over 100 other features.
- Dramatically reduce your time spent on operations
- Provide traders with account access from mobile or tablet devices
- Save time by enabling traders to provide personal info
- Reduce double entry to zero
… Kenmore Design have been able to develop security systems and integration of already in use suppliers as well as customize the whole back office to give our customers an almost android user-friendly learn-as-you go feeling. The CRM has helped our management team to verify that every member of our team is doing what they need to do as well as ensure that no customer is ever forgotten. As a result we have been able to increase our client base while keeping our support team small. This in itself will have our new back office paid for within 4 months.
Support has been awesome, the whole team … Read the rest