Live Chat System
Good customer service starts with contact. The easier you make that contact, the happier your clients will be. Kenmore Design’s easy to use live chat system enables customers to reach you easily and instantly during the hours of your choosing, via your website or Trader’s Room portal.
The system provides the ability for you to create and manage live chat operators, chat departments, and languages. For better service, live chat operators will have the ability to view clients’ geographical location.
The live chat system will be deeply integrated into your Trader’s Room or website, giving your traders the confidence that there is always someone to talk to.
Live chat is included at no additional cost with your Trader’s Room, and is also available as a standalone service.
The Kenmore Design live chat system offers the following functionality:
For your traders: Initiate chats and select departments.
For your operators: Chat and transfer chats between agents, manage canned responses, and get desktop notifications.
For Trader’s Room administrators: Manage operators, departments, chat languages, and workflows.
In addition, our live chat system has over 100 other features.
- Dramatically reduce your time spent on operations
- Provide traders with account access from mobile or tablet devices
- Save time by enabling traders to provide personal info
- Reduce double entry to zero
The process of setting up a back office and CRM has been easy and straightforward, thanks to Kenmore Design. Their development team has been with us every step of the way and communication has been effortless. Response time has been very quick.
The CRM has helped our management team stay one step ahead when it comes to handling tasks and clients, which has helped our business remain effective and efficient.
Support has been great. Kenmore Design is always right there when we need them to ensure that operations continue to run smoothly. They are always clear with us so that there are no misunderstandings.
In addition, their Multi-Tier IB support has the exact functionality we were looking for and is user-friendly, providing us with a reliable and easy-to-use system. Overall, we are quite satisfied with Kenmore Design’s products and exceptional service and can highly recommend them.
Call us: +1-617-381-4865