A solid tech foundation is key to any trading firm’s success. Nowadays, firms rely more and more on their own trading software to keep risk in check, see how they’re doing, and handle where capital goes as they expand. The world of trading is changing. Prop trading software isn’t just about doing order executions anymore. … Continued
Customer Support in Forex Brokerage firms: We’re going to break it down for you in this post and get right down to the nuts and bolts of how to set up a successful team. Most customer support tips seem to focus on HIRING, MANAGEMENT, and the RISKS INVOLVED. But before you even think of hiring … Continued
There are multiple reasons why you should offer live chat for your brokerage. At the moment, you might not be fully convinced to take this step, but that will likely change by the end of this article. You already use email, social networks, and phone calls to communicate with traders and IBs — so why … Continued
Do you want to expand your IB business or MAM business? Don’t know which one to focus on? For that you need a CRM and read this post. We have prepared for you “4 Ready to go surveys for 2026“, so you won’t waste time. If you need a good survey or a combination of surveys, there are plethora … Continued
Currently, the customer service quality is increasingly valued. Not only that, but customers have more means of communication to contact companies. That means two things: if the client is happy with the service provided, he will recommend it to his family and colleagues. On the contrary, if the client is unhappy, he will do much … Continued
