Support Ticket System
Support-related issues account for a lot of forex brokerage traffic. Kenmore Design offers a support ticket system to help reduce this traffic. Time spent forwarding emails is reduced, as issues will be directed to the appropriate agent at once via the tickets, which are created by your clients and assigned to the agents inside your office based on topic, department, or expertise.
The support ticket system is extremely easy to use. Agents can respond to issues right within the system, reassign tickets, make internal notes, manage attachments, and more.
The system is equipped with notification reminders, so no ticket will ever get lost. Multiple reminders are sent to ensure that each issue is attended to on time.
- Dramatically reduce your time spent on operations
- Provide traders with account access from mobile or tablet devices
- Save time by enabling traders to provide personal info
- Reduce double entry to zero
The process of setting up a back office and CRM has been easy and straightforward, thanks to Kenmore Design. Their development team has been with us every step of the way and communication has been effortless. Response time has been very quick.
The CRM has helped our management team stay one step ahead when it comes to handling tasks and clients, which has helped our business remain effective and efficient.
Support has been great. Kenmore Design is always right there when we need them to ensure that operations continue to run smoothly. They are always clear with us so that there are no misunderstandings.
In addition, their Multi-Tier IB support has the exact functionality we were looking for and is user-friendly, providing us with a reliable and easy-to-use system. Overall, we are quite satisfied with Kenmore Design’s products and exceptional service and can highly recommend them.
Call us: +1-617-381-4865