Team Hydra Markets: Highly Recommended
Our initial thoughts were that Kenmore Design’s products were a little on the expensive side but this was soon forgotten once we had a view of what they were able to do for us.
Our new back office is very secure (we have had complaints from our sales force that they are unable to enter details on clients’ behalf because of the new verification process) and this makes us very happy to ensure that we stay on the correct side of compliance.
Kenmore Design have been able to develop security systems, integration of already in use suppliers as well as customize the whole back office to give our customers an almost android user friendly learn as you go feeling. The CRM has helped our management team to verify that every member of our team is doing what they need to do as well as ensure that no customer is ever forgotten. As a result we have been able to increase our client base while keeping our support team small. This in its self will have our new back office paid for within 4 months.
Support has been awesome, the whole team at Kenmore have been very clear on updating us on status changes as well as making sure that when developing new systems for us that there are no misunderstandings or grey areas.
So all in all, Kenmore are trustworthy, helpful beyond what they are being paid for and always available to fix any issue in a very short time.
Team HYDRA MARKETS
- Dramatically reduce your time spent on operations
- Provide traders with account access from mobile or tablet devices
- Save time by enabling traders to provide personal info
- Reduce double entry to zero
The process of setting up a back office and CRM has been easy and straightforward, thanks to Kenmore Design. Their development team has been with us every step of the way and communication has been effortless. Response time has been very quick.
The CRM has helped our management team stay one step ahead when it comes to handling tasks and clients, which has helped our business remain effective and efficient.
Support has been great. Kenmore Design is always right there when we need them to ensure that operations continue to run smoothly. They are always clear with us so that there are no misunderstandings.
In addition, their Multi-Tier IB support has the exact functionality we were looking for and is user-friendly, providing us with a reliable and easy-to-use system. Overall, we are quite satisfied with Kenmore Design’s products and exceptional service and can highly recommend them.
Call us: +1-617-381-4865